Free shipping worldwide on orders over €150

REPAIR POLICY

  • Repairs that are covered under our 5 year warranty are performed at our expense.
  • For non-warranty repairs we will provide an estimated once your item has been evaluated by one of our repair specialists. Damage due to the accident or normal wear and tear, will be repaired at a reasonable charge.
  • Repairs are made to preserve the strength and integrity of the product rather than have aesthetic appeal.

    CONDITION AND APPEARANCE OF REPAIR

    We do our best to find a perfect match for all materials and hardware we use to repair your item. In cases where we do not have an exact match available, we’ll do our best to get as close as possible. 

    Regardless of the product, all repairs are made with the objective of preserving the integrity and rugged durability you’ve come to expect from OFF-LAND.  

    A repaired item can never look brand new, as if it just came off the store shelf – rather, the damage and resulting repair shows each item’s unique wear story.

    However, we can guarantee the repair under the same warranty that covers every other OFF-LAND product. That is how much we believe in our repairs and the production team who perform them.

    We typically use the same material that the item is made from when performing these types of repairs. However, colors may vary depending on the age and use of the item. Please remember that our repairs prioritize function over aesthetics.

    REPAIRS PROCESS

    Once you have filled out the Return Form, you are ready to send in your item to be evaluated by our repairs team.
    Please ensure your product has been thoroughly cleaned prior to sending in to our facilities. Soiled items may damage our equipment and, in certain circumstances, present health concerns to our employees. Please thoroughly clean your item of any dirt, debris, mud, soot, and gunk before it is shipped. If your item is deemed too soiled to work on, we will send it back to you.

    Once we have received your item our Repair Team will make the final determination on the status of your item with one of the following outcomes:
    • If the item is repairable and covered under warranty, the item will be repaired at OFF-LAND expense and returned to you.
    • If the product is not repairable but is covered under warranty, one of our Repair Representatives will contact you to discuss you resolution options.
    • If the item is repairable but not covered under warranty, you may either have the product returned to you unrepaired, or have the product repaired at your own expense. This will be communicated to you by one of our Repair Representatives.
    • If the product is not repairable and not covered under warranty, the item will be sent back to you with a letter providing the reason why it was not repaired. This may include items that have reached the end of their useful lifetime

      DAMAGED OR DEFECTIVE ITEM COVERED BY THE WARRANTY

      If you have received a damaged or defective item covered by the warranty, contact info@off-land.com within the first 30 days of purchase. We'll make every effort to replace the item promptly.

      To return a damaged or defective OFF-LAND product covered by the warranty: 

      1. Contact info@off-land.com within the first 30 days of purchase. We will provide a pre-paid Return Label.
      2. Download the Return Form or fill out the printed Return Form, which is attached to your order.
      3. Include the completed Return Form in your shipment.
      4. Ensure the returned item(s) are adequately protected for shipment
      5. Ship your item using the pre-paid Return Label.

      REPAIR IS NOT COVERED BY THE WARRANTY

      1. Contact info@off-land.com
      2. Download the Return Form or fill out the printed Return Form, which is attached to your order.
      3. Include the completed Return Form in your shipment.
      4. Ensure the returned item(s) are adequately protected for shipment.
      5. Ship your item. Please make sure to ship the package with a carrier who can provide tracking details and insurance, since OFF-LAND is not responsible for lost or damaged packages.